FAQ

Q: How many days do I have to volunteer and for how many hours?

A: We ask that you work 4 shifts over the course of the championship, which range from 4-6 hours each.

Q: What does the volunteer fee cover?

A: The fee covers the uniform (two golf shirts, and a hat or visor), free admission all week, an invitation to the volunteer appreciation party, preferred parking, 5 tickets for family and friends and meals during shifts you work.

Q: Is there a minimum age limit to volunteer?

A: Yes. The minimum age limit for volunteering is 16 years.

Q: If I am no longer able to volunteer, can I receive a refund?

A: Yes. You will be issued a refund if you cancel before May 10, 2011. Please call the tournament office at 515-279-4653 and ask for Jessica to request a refund.

Q: If I purchased tickets and then became a volunteer can I refund my tickets?

A: No. Unfortunately, all ticket sales are final.

Q: Can I watch golf when I am not working?

A: Yes. Your name tag will serve as your admission pass for the entire week and we encourage you to use it. We do ask that you not wear your uniform when not on duty, so please bring a change of clothes if you plan to spectate before or after your shift.

Q: Can I take photographs or ask for autographs?

A: When you are not working or in your volunteer uniform, you may use your camera during the Pro-Am days (Wednesday - Thursday). Cameras are not permitted on the grounds Friday-Sunday. You may ask for an autograph after the player's round, but not while they are playing.

Q: Where do I park when I volunteer?

A: Volunteers will park at DMACC West Campus. The volunteer shuttles will transport you from the parking lot into the gate at various points around the course.

Q: Where do I park when I am not working but want to attend?

A: Please park in general public parking at Jordan Creek Town Center when you are not scheduled to work.

Q: Can I be scheduled (shift assignments) at the same time as my spouse, friend, etc.?

A: We will make every effort to accommodate your scheduling requests. Make sure to list your request in the "Work with or Committee Selection" portion of the registration process. Shift coordinating is only applicable within each committee (i.e. two people on different committees cannot be scheduled to work together at the same times).

Q: What if I cannot attend the training session?

A: Please make every effort to attend training. However, if you are unable to attend, your committee chairman will provide you with the necessary information.

Q: How do I know my assignment?

A: We will send you a confirmation letter with your committee assignment and chairman's contact information prior to the tournament.

Q: When will I hear from my Chairperson?

A: Shortly after you are given your assignment.

Q: How do I know my schedule? And when will I receive my schedule?

A: When you initially register to volunteer, you will select your top three committee preferences. In March, you will receive a notification requesting you log back into your volunteer account and select dates and times you would like to volunteer. Chairpersons will begin scheduling the beginning of April, and will be in touch with you then.

Q: What happens if it rains?

A: The event will go on, and we will need your help! Make sure to report to your committee's check-in location 15-20 minutes prior to your shift, rain or shine. Any weather delays or cancellations will be on WHO-1040 or KXNO-1460.

Q: When will I receive my uniform?

A: You will pick up your uniform at Uniform Distribution which will take place at a date to be determined. For those who live outside of the Des Moines area, please let us know if you will be unable to attend and your volunteer package will be mailed to you. You will receive information about Uniform Distribution closer to the event.

Q: What do I do if my uniform does not fit?

A: Please call Jessica at the Tournament Office to set up a time to exchange. You may also visit the uniform table which is located in Volunteer Headquarters during Tournament Week. After uniform distribution we cannot guarantee that your needed size will be available.

Q: Can I purchase extra uniform items?

A: Yes, you may purchase them at any time. After registration, uniform items will be available for exchange and purchase at the Tournament Office and at Volunteer Headquarters during the week of the event. Prices are as follows: Shirts: $30, Outerwear: $50 and Hats/Visors: $10.

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