Volunteer FAQs


How many days do I have to volunteer and for how many hours?

We ask that you work a minimum of two (2) shifts over the course of the tournament, which range from 4-6 hours each.

What does the volunteer fee cover?

All 2019 volunteers will receive the following package (valued at approximately $400) in exchange for their generous donation to support the tournament’s charitable mission:

  • Free admission for tournament week
  • Five (5) gallery tournament tickets to share with friends and family
  • Meals on days of service
  • An invitation to the annual Volunteer Appreciation Party
  • Official volunteer uniform – two polos and a hat/visor – shipped to your home if registered before April 30
  • A one-time 25% off merchandise discount
  • A preferred parking pass for tournament week

Is there a minimum age limit to volunteer?

This year we have several junior volunteer opportunities for individuals 13–17 years old. Our junior package is $50 and includes a volunteer polo, a volunteer hat or visor, free admission for the week, meals on days of service, and five Good-Any-One-Day Tickets to share with friends and family. Juniors interested in volunteering should use the registration code JUNIOR.

If I am no longer able to volunteer, can I receive a refund?

Yes. You will be issued a refund if you cancel before May 1. Please call the tournament office at 515-279-4653 to request a refund.

If I purchased tickets and then became a volunteer can I refund my tickets?

No. Unfortunately, all ticket sales are final.

Can I watch golf when I am not working?

Yes. Your volunteer credential will serve as your admission pass for the entire week and we encourage you to use it. We do ask that you not wear your uniform when not on duty, so please bring a change of clothes if you plan to spectate before or after your shift.

Can I take photographs or ask for autographs?

When you are not working or in your volunteer uniform, you may use your camera during the pro-am days (Wednesday – Thursday). Cameras are not permitted on the grounds Friday – Sunday. You may ask for an autograph after the player’s round, but not while they are playing.

Where do I park when I volunteer?

Volunteers of Principal Charity Classic will park in a designated area at Southridge Mall. Dedicated (volunteer only) shuttles will transport volunteers to the volunteer only entrance conveniently located near Volunteer Headquarters and the driving range on the south side of the golf course. Volunteer shuttles will run on a continuous basis beginning at various times each day and ending approximately one hour after the final event of the day concludes. The volunteer shuttle hours will be determined to accommodate all early and late working shifts. Click here for directions and parking information.

Approximate Shuttle hours:

Tuesday: 6:15 a.m. – 3:00 p.m.
Wednesday: 5:15 a.m. – 9:00 p.m.
Thursday: 5:15 a.m. – 9:00 p.m.
Friday: 8 a.m. – 6:30 p.m.
Saturday: 9 a.m. – 6:30 p.m.
Sunday: 7:30 a.m. – 5:30 p.m.

Where do I park when I am not working but want to attend?

General Public Parking. Click here for directions and parking information.

Can I be scheduled (shift assignments) at the same time as my spouse, friend, etc.?

We will make every effort to accommodate your scheduling requests. Make sure to list your request in the “Work with or Committee Selection” portion of the registration process. Shift coordinating is only applicable within each committee (i.e. two people on different committees cannot be scheduled to work together at the same times).

What if I cannot attend the training session?

Please make every effort to attend training. However, if you are unable to attend, your committee chairman will provide you with the necessary information.

How do I know my assignment?

Committee assignments will begin in early April. We will send you a confirmation email with your committee assignment and chairman’s contact information prior to the tournament.

When will I hear from my Chairperson?

Shortly after you are given your assignment. Again, committee assignments will begin in early April.

How do I know my schedule? And when will I receive my schedule?

Chairpersons will begin scheduling the beginning of May, and will be in touch with you then.

What happens if it rains?

The event will go on, and we will need your help! Make sure to report to your committee’s check-in location 15-20 minutes prior to your shift, rain or shine. Any weather delays or cancellations will be on WHO-1040 or KXNO-1460.

When will I receive my uniform?

All volunteers who’re registered before April 30 will have uniforms shipped to the address provided during registration at the beginning of May. If registered on April 30 or after, please plan to pick up your uniform on May 18 at volunteer orientation or at Volunteer Headquarters before your first scheduled shift. *Uniforms are not available for pick up at the tournament office.

What do I do if my uniform does not fit?

You may exchange your uniform at volunteer orientation May 18 at Wakonda Club. You may also visit the uniform table which is located in Volunteer Headquarters during Tournament Week. After uniform distribution, we can’t guarantee that your needed size will be available.

What color pants do I wear?

Please wear black pants, skorts or appropriate length shorts.

Can I purchase extra uniform items?

Yes, you may purchase them at any time. After registration, uniform items will be available for exchange and purchase at the Tournament Office and at Volunteer Headquarters during the week of the event. Prices are as follows: Polos: $30, and Hats/Visors: $15.